Frequently asked questions
FAQ
How long will my order take to arrive?
How long will my order take to arrive?
Handling takes 1–2 business days and transit takes 5–8 business days, for an estimated total of 6–10 business days. See our Shipping Policy for full details.
Do you offer free shipping?
Do you offer free shipping?
Any available shipping options and costs are shown at checkout before you pay. See our Shipping Policy for more.
Where is Kniveso based?
Where is Kniveso based?
We're a United States–based business located in Baton Rouge, Louisiana, shipping within the U.S.
What if my item arrives damaged or defective?
What if my item arrives damaged or defective?
We'll replace it at no cost. Contact us within 30 days of delivery and we'll take care of it. See our Refund & Return Policy.
Can I cancel my order?
Can I cancel my order?
We offer a 24-hour cancellation window. Contact us as soon as possible at Support@Kniveso.com.
What is your return policy?
What is your return policy?
You can return eligible items within 30 days of delivery. Full details are in our Refund & Return Policy.
When will I receive my refund?
When will I receive my refund?
After we receive and inspect your return, refunds are issued to your original payment method, typically within 7 business days.
Do I need to be a certain age to buy?
Do I need to be a certain age to buy?
Yes. You must be 18 or older to purchase bladed products, and you're responsible for ensuring the item is legal to own where you live.
How do I contact support?
How do I contact support?
Email Support@Kniveso.com or call 225) 453-8905 during business hours.
Do you ship internationally?
Do you ship internationally?
No, we currently ship within the United States only.
Do you have a physical store?
Do you have a physical store?
We operate online only.
How do I track my order?
How do I track my order?
You'll receive a tracking number by email once your order ships.
How do I track my order?
How do I track my order?
You'll receive a tracking number by email once your order ships.
Contact Information
Store Name: Kniveso
Email: Support@Kniveso.com
Phone: (225) 453-8905
Address: 1448 Florida Street, Baton Rouge Louisiana 70802, United States
Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT)
We will respond to your email within 24 hours (Monday to Friday).