Refund policy
At Kniveso, we want you to be genuinely happy with what you ordered. If something isn't right, our return process is straightforward and built to be as painless as possible.
30-Day Returns
You have 30 days from the date your order arrives to request a return. To be eligible, items must be unused, in the same condition you received them, and sent back with their original packaging, tags, and any included accessories. Our support team is available to guide you through every step. There is no restocking fee — we never charge one.
Return Overview
- Return window: 30 days from the delivery date.
- Condition required: Unused and in original condition, with all original packaging, tags, and accessories.
- Support: Our team will assist you from start to finish.
- Restocking fee: $0.
Who Pays for Return Shipping
- Defective, damaged, or incorrect items: We cover the full cost. This applies whenever the product arrives wrong, is damaged in transit, or has any defect.
- Change of mind: If you ordered the wrong item, it doesn't suit you, or you simply no longer want it, the return shipping cost is yours to cover. Original shipping charges are non-refundable.
How to Return an Item
- Get in touch. Email Support@Kniveso.com with your order number and the reason for the return.
- Pack it up. Securely repack the item in its original packaging, including all accessories, tags, and documentation.
- Send it back. Use the instructions in the return authorization email we send you, including any recommended carrier or shipping method.
Refunds
Once your return reaches us, we'll inspect it to confirm it meets the criteria above. After it's approved, your refund is issued to your original payment method. Refunds usually appear within up to 7 business days, though the exact timing depends on your bank or payment provider.
Exchanges
Want a different size, color, or product instead? Email us at Support@Kniveso.com and we'll arrange a quick exchange for you.
Items That Can't Be Returned
For hygiene and safety reasons, certain items aren't eligible for return. Any such product is clearly marked as non-returnable on its product page.
Still Have Questions?
Visit our FAQs page or contact our customer service team.
Contact Information
Store Name: Kniveso
Email: Support@Kniveso.com
Phone: +1 (225) 453-8905
Address: 1448 Florida Street, Baton Rouge Louisiana 70802, United States
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (CST)
Response Time: We aim to reply within 1–2 business days.